GENERAL TERMS AND CONDITIONS
GENERAL TERMS AND CONDITIONS
The General Terms and Conditions of the website www.vesnajogan.com are prepared in accordance with the Consumer Protection Act (ZVPot-UPB2), the Personal Data Protection Act (ZVOP-2), the Electronic Communications Act (ZEKom-1), and the Consumer Protection Against Unfair Business Practices Act (ZVPNPP).
The General Terms and Conditions define the operation of the online store, the rights and obligations of the user and the store, and regulate the business relationship between the store and the customer.
The online store Vesna Jogan (hereinafter referred to as “the online store”) is operated by the company Vesna-Vesna Jogan s.p., Bazoviška cesta 13/b, 6210 Sežana, Artistic Creation, Registration Number: 8626677000, Tax Number: 20566581 (the company is not subject to VAT), which is also the provider of e-commerce services (hereinafter also referred to as “the seller”).
The website www.vesnajogan.com, along with all its content, including product images, graphic, and video elements, is protected by copyright law and is the property of Vesna Jogan. Reproduction or use of these materials without prior written consent from the owner is prohibited.
Customers are bound by the General Terms and Conditions valid at the time of purchase (submission of an online order). Users are explicitly reminded of these terms during the confirmation of purchase, and by placing an order, they confirm their agreement with them.
The General Terms and Conditions are valid across all pages of the online store and take effect immediately upon entry. We reserve the right to amend any part of the terms, either partially or fully, without prior notice. Changes become effective upon publication. We do not guarantee the accuracy or completeness of the information on the website or the correctness of textual and visual content. Product photos and actual product appearance may differ. Please pay special attention to image dimensions, as the size of items in photos may appear different. The display is for visual representation purposes only.
We reserve the right to limit or suspend the sale of certain or all products for a specified or indefinite period, restrict or completely stop access to the online store, or otherwise limit or terminate the operation of the online store.
We accept no liability for any damage to your hardware or software caused by visiting and interacting with the online store or for any damages related to products purchased through the online store.
2. PURCHASE PROCESS
In the online store www.vesnajogan.com/shop, purchases can be made by both individuals and business entities.
At every stage of the purchase (before making the payment), the buyer can review the shopping cart contents and add or remove products.
The first step is completed by clicking the BUY button under the desired product. Once satisfied with the purchase, the buyer enters their information necessary for payment and delivery, selects the payment method, and confirms the order. If a discount code is available, it should be entered before payment is completed.
At this stage, the order is confirmed. The buyer receives a summary of the order via email. The seller processes the order, prepares and dispatches the goods upon receiving the full payment, and informs the buyer via email. This concludes the purchase process.
The buyer receives the invoice either with the shipment or via email, which serves as an accompanying document.
3. PAYMENT METHODS
Buyers can pay for their orders using a credit card or PayPal, subject to the following conditions:
• The payer (information on the invoice) must be the same person or organization as the owner of the payment or credit card.
• Once the order confirmation is received, no changes to the order content or total amount are possible, except with the seller’s approval.
Products remain the property of the company (seller) until the full payment is received.
4. PRICES
Prices are valid at the time of order submission and do not have predetermined validity.
Prices are in EUR and do not include VAT (Value Added Tax) (VAT is not charged under Article 94, Paragraph 1 of the ZDDV-1, as the company is not subject to VAT). Prices are valid at the time of order confirmation, including delivery-related costs.
Prices apply to payments made using the above-listed payment methods and under the listed conditions.
Discounts, promotional codes, etc., are generally not cumulative and are mutually exclusive.
Funds paid via gift vouchers, bonuses, and proforma invoices do not accrue interest. Gift vouchers and bonus codes cannot be exchanged for cash.
5. DELIVERY
Delivery costs are covered by the seller unless otherwise stated on the website at the time of the order.
Delivery will be handled by a courier service.
In the case of free delivery, all shipping costs are covered by the online store or seller. For deliveries outside the EU, any additional import duties, taxes, customs fees, etc., (not included in the product or shipping price) are paid by the buyer.
The seller is not responsible for delays by the postal or courier service or for damage to packaging.
The buyer should inspect the received goods immediately and report any damages to the seller and the postal service provider, with whom a damage report will be prepared.
Goods will be dispatched within 5 working days. Delivery time depends on the buyer’s location and the courier service.
6. PERSONAL DATA PROTECTION
The seller is committed to permanently safeguarding and handling all personal data of users confidentially, in accordance with Regulation (EU) 2016/679 (GDPR) and ZVOP-1, as well as its privacy policy.
Personal data will only be accessible to Vesna-Vesna Jogan s.p., its authorized employees, and subcontractors (website maintenance, programmers, IT personnel, delivery services) to the extent necessary for smooth operations.
All personal data will be kept confidential and will not be disclosed to third parties without prior consent.
Personal data will be stored as long as the website is operational or until a user requests its deletion. Users can request access, correction, or deletion of their data at any time by contacting the seller at vesna@vesnajogan.com.
7. COOKIES
To provide better services, enhance security, and ensure smooth website functionality, the website www.vesnajogan.com uses cookies.
Cookies are small text files that do not typically contain personal data but may store user preferences and activity data. These cookies can be used to adjust content and monitor the website’s performance.
Users can disable cookies in their browser settings. However, disabling cookies may limit website functionality.
8. COMPLAINTS
At Vesna-Vesna Jogan s.p., we adhere to consumer protection laws and ensure that any issues or complaints submitted to vesna@vesnajogan.com are treated confidentially and resolved promptly.
